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TitleCrucial conversations: Tools for talking when stakes are highAuthorPublishedNew York NY : McGraw Hill 2012
Status:Check Shelves SubjectInterpersonal communications. Interpersonal Relations. Communication.CategoryPsychologyMediaBookEdition2ndISBN978-0-07-177132-0Call NumberBF637 C45 C78 2012TypeBookDescription
xviii 244 p.
Includes endnotes and index
What's a crucial conversation? -- Mastering crucial conversations -- Start with heart -- Learn to look -- Make it safe -- Master my stories -- STATE my path -- Explore others' path -- Move to action -- Yeah, but -- Putting it all together.
CRUCIAL CONVERSATION INTERPERSONAL RELATIONS COMMUNICATION TOOLS TALKING