Crucial conversations: Tools for talking when stakes are high
Author: Patterson, Kerry Category: Communications, Interpersonal relations Publisher: McGraw Hill ISBN: 9780071771320 More Details
Description:
BF637 C45 C78 2012
Patterson, Kerry; Grenny, Joseph; MacMillan, Ron; Switzler, Al
2nd edn
What’s a crucial conversation? — Mastering crucial conversations — Start with heart — Learn to look — Make it safe — Master my stories — STATE my path — Explore others’ path — Move to action — Yeah, but — Putting it all together. Includes endnotes and index xviii 244 p.
New York NY : McGraw Hill 2012